Compliments and Complaints

We want to hear your feedback – good or bad – to help us ensure we are delivering a quality service to the community.

Confidentiality & Personal Information

We (AFLCY)  will collect your personal information for managing your complaint or compliment in accordance with our Compliments and Complaints Management Policy.

We may disclose your personal information to other agencies or third parties for the purpose of responding to or managing your complaint, or for evaluation purposes. Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld).

Human Rights

From 1 January 2020, new legislation, the Human Rights Act 2019 comes into effect. This legislation recognises that human rights must be exercised by AFLCY in its conduct of services and functions in a way that respects and does not unreasonably limit or restrict a person’s human rights. Complaints in relation to human rights will only be able to be made about alleged human rights breaches which occur after 1 January 2020. Additionally, from 1 January 2020, if you are not satisfied with the AFLCY’s response to a human rights complaint, you can contact the Queensland Human Rights Commission (QHRC) who may be able to resolve your complaint through a conciliation process. More details on the QHRC can be obtained on:

To tell us about your compliment or complaint: